I am getting an error when trying to log into my account.

If you are having trouble logging in, please follow this troubleshooting checklist before requesting support:

1. Check Your Credentials: Double-check that you are using the correct email address associated with your account. Ensure the email is spelled correctly.
2. Reset Your Password: If you are unsure of your password, use the "Forgot your password?" link on the login page. This will send a secure reset link to your email (see Article 2 for details).
3. Clear Your Browser Cache: Sometimes outdated website data stored in your browser can interfere with the login process. Clear your browser cache and cookies, then try logging in again.
4. Use a Different Browser: Try logging in using a different web browser (e.g., switch from Chrome to Safari, or vice versa) to rule out browser-specific issues.

If you have tried all four steps and are still unable to log in, please contact us with details about the error message you are seeing.