What happens if I miss my delivery?

If you are not available when the delivery attempt is made, don't worry!

• Our carriers typically make one delivery attempt and will contact you via text or email to arrange a second attempt or redirect your package to a local collection point (depot or local shop).
• Customer Action Required: You must respond to the carrier's notification within 48 hours to arrange redelivery. If you fail to respond, the package will be returned to our roastery.
• Returns: If the package is returned to us after multiple failed attempts, we may charge a redelivery fee. Please contact us immediately if you suspect your coffee is being returned.